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MAGNET Field Set Collection Bug

Field Dog
(@field-dog)
500+ posts Member

Latest version of MAGNET Field has a bug in Set Collection. User must use Predefined Points feature or FS reverse using angle sequence BS FS ^ FS BS will cause an error message indicating instrument in wrong face. User will not be able to continue.

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Topic starter Posted : November 5, 2019 6:20 pm
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kharshbarger
(@kharshbarger)
FNG Member

Have you reported this to the software developer?

They provide support through their magnetsystems website.

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Posted : November 6, 2019 11:41 am
leegreen
(@leegreen)
1,000+ posts Member

Mark are you really using the latest version. New Release just came out a week ago, Magnet field version 6.0

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Posted : November 6, 2019 1:01 pm

Field Dog
(@field-dog)
500+ posts Member

@kharshbarger

I called Topcon corporate today, and they directed me to contact my local rep. I'll do that tomorrow.

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Topic starter Posted : November 6, 2019 7:02 pm
Field Dog
(@field-dog)
500+ posts Member

@leegreen

The crew I worked with this week told me the software was updated last week. Thanks, Lee.

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Topic starter Posted : November 6, 2019 7:07 pm
leegreen
(@leegreen)
1,000+ posts Member

@field-dog

I suggest waiting for next update. Never jump on a X.0 version. Wait for 6.1 and let others be the beta testers. 

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Posted : November 7, 2019 4:10 am

kharshbarger
(@kharshbarger)
FNG Member

@field-dog

Don't call their corporate number. They will refer you to a dealer every time.

If you look in the terms of service the direct support isn't obvious. You have to sign into the magnetsystems website and use the contact us page. The response time is 24 hours.

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Posted : November 8, 2019 3:20 pm
Field Dog
(@field-dog)
500+ posts Member

@kharshbarger

Thank you.

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Topic starter Posted : November 8, 2019 6:51 pm
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