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Trimble Access v2016 to v2017

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FredWeber
(@fredweber)
Posts: 13
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Topic starter
 

My firm bought 3 license of trimble acces software with Tsc3 controller. 

 

The first was bought in 2016.

 

The two other 2 years later.

 

The seller in France said us that the upgrade Trimble acces 2016 to 2017 on the older tsc3 will cost about 500€.

 

I tried to see if it was possible by myself.

 

So  in 2020 I was looking documentation on Trimble USA .

 

With the serial number of my equipment I saw that the "official" owner of the licensed product wasn't my firm but still the seller's company.

 

I wonder if it's a legal practice. 

 

I mean that the buy of licensed product by my firm should give us the legal property of the license and by we could upgrade the software ourselves .

 

 

 

 

 

 

This topic was modified 7 months ago by FredWeber
 
Posted : May 7, 2022 1:09 am
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RobertUSA
(@robertusa)
Posts: 278
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I’m not sure what your complaint is, but as far as I know, you’ll have to go through a vendor to get a new software warranty for Access. You can’t buy directly from Trimble. 

 
Posted : May 7, 2022 4:34 pm
jim.cox
(@jimcox)
Posts: 1584
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The TSC3 is now end of life - you can't buy them any more.

2017 is the last version of access that works on that platform.

Check the release notes - there is not much to be gained by moving from 2016...

 
Posted : May 7, 2022 5:34 pm

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FredWeber
(@fredweber)
Posts: 13
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Topic starter
 

@jimcox 

Yes, I know.

The gain that I aim is getting compatibility between the job's files. Actually I cannot read directly the jobs from access 2017. I have to pass through an external application which can convert only 2016's files into 2017 format. 

 
Posted : May 8, 2022 1:16 am
jim.cox
(@jimcox)
Posts: 1584
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@fredweber 

You can use either CSV or jobXML if you need to move data back down the Access version chain.

That includes if you need to use data off a TSC5 or TSC7 on a TSC3

 
Posted : May 8, 2022 2:18 am
Rover83
(@rover83)
Posts: 1601
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If your firm didn't buy the controllers through a licensed Trimble dealer, they just bought the controllers. They almost certainly didn't buy a subscription/maintenance agreement. Even folks who buy from a dealer pay a nominal yearly fee to keep their software current and give them the ability to upgrade on demand when a new version comes out.

As @jimcox says, JXL format is the best way to get compatibility between older and newer versions, although there is a limit when going backwards.

Even though I loved the TSC3s and pre-2018 versions of Access at the time, I'd never want to go back after running the post-2020 versions.

 
Posted : May 8, 2022 4:43 pm

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