811 Descriptions
Someone in our office called in a 811 ticket and gave the 811 person description of the project. The written description was transcribed wrong but the map the 811 person generated was correct. The high-pressure gas line we needed marked was not marked. Maybe 8 -10 phone calls to the locater, the utility company, and the State Corporation Commission later, after 5:00 this evening phone calls started coming in. Issue resolved.
However, in the interim, I called in a more precise ticket. The 811 person asked me for GPS coordinates and I gave her State Plane coordinates – she said she needed something that started with 38. I then started explaining the location and she started asking me questions. I gave her B&D from the closest intersection and she says she can only use cardinal directions. Finally, she starts mentioning a map (Google Earth) and I tell her the area to mark relative to the aerial. She transcribes this into the ticket. I ask why she just does not include the aerial in the ticket and she is not allowed to. I ask why we cannot send her a map and she says not allowed to. Does anyone else have problems calling in a simple description for a 811 ticket that is transcribed by a well meaning clerk to come out the other side totally unlike what you called in?
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